Healthcare portal rebuild for a multi-clinic group
The challenge
Patients had to use three different portals for booking, records, and messaging. Staff carried the cost of every confused phone call.
Our solution
Unified everything into a single portal with role-based dashboards, appointment booking, secure messaging, and a clean records view — built mobile-first.
- Product discovery
- Web app development
- HIPAA-aware integration
Outcome
Adoption shot up after launch, phone load on the front desk dropped, and the medical group rolled the same product across all of its clinics within a quarter.
+61%
Patient portal adoption
-34%
Phone bookings
<90s
Average task completion